If you select the individual app, you can terminate just that particular app and not the whole session. In the window that appears, you should see a list of all open Citrix apps/sessions.Right-click on the Citrix receiver icon and select “Connection Center”.At UAB, we utilize RSA SecurIDtokens and Citrix Receiverfor remote access via the UAB Citrix Storefront. Expand the icon tray "^" and find the Citrix Workspace icon (similar to the process of pinning the Citrix receiver to the taskbar) What is Remote Access By definition, Remote Access is the ability to access a computer, network, or network resource from outside of the network’s firewall.When a user calls in with a stuck Citrix session, it is good practice to teach them how to use the connection center to resolve it on their own, to save them a phone call. This is a great way to go above and beyond for the users and provide the Ensign Experience. This allows users to kick Citrix sessions out from their own computers. It is similar to what we use the Citrix director when logging off their Citrix sessions. The Citrix connection center is a feature built into the Citrix software. User is unable to close out or print inside of Citrix apps. It’s tough to get them to understand there are 2 ways to access their apps while on a PC, using the Citrix Receiver OR Receiver for Web in their browser.Ticket Topic: Citrix - Apps Frozen/Not Launching
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